Club Med Cherating – Finalist, Nature & Wildlife

FINALIST - 2015 Wild Asia Responsible Tourism Awards, Best in Protection of Natural Areas & Wildlife Conservation 

Completely integrating into the surrounding preserved environment, Club Med Cherating offers visitors an environmentally-friendly sanctuary having kept 75% of the surrounding forest completely untouched. A few of their impressive environmental initiatives include a partnership with the nearby Turtle Sanctuary and an informative botanical tour of the grounds for guests.

Since 2010 the Club Med Cherating management as implemented a sustainable development management system that enables the resort to address different sustainable tourism issues including biodiversity. As part of this system each staff member takes a turn as the Green Globe Coordinator, giving them direct management over environmental issues. Eventually most members of staff will have taken a turn as the Green Globe Coordinator.

A few of Club Med Cherating’s impressive environmental initiatives include:

  • Natural lagoon wastewater treatment system, which enables the resort to treat its wastewater, recycle it to be used for irrigation, and creating a biodiverse pond.
  • Green waste is mulched and used as soil cover.
  • The implementation of organic fertilizers.
  • A partnership with the Turtle Sanctuary to promote turtle conservation.
  • Environmental and wildlife education programs for children run through Mini Club Med.
  • Integrating a botanical tour of the resort for guests, complete with a wildlife guide book.

In the future Club Med Cherating aims to maintain their Sustainable Development Management System through yearly reviews and bi-annual on-site audits. They hope to continue improving in areas such as promoting wildlife awareness to their customers and providing more information about sustainable tourism. They also hope to develop a partnership with the local school in which employees will dedicate time to teaching English and the resort will allow their facilities to be used for sports activities.

For more information about Club Med Cherating, visit their website: http://www.clubmed.us/cm/resort-cherating-beach-malaysia_p-115-l-US-v-CHEC-ac-vh.html?CMCID=SNN179636478102

Watch their video here

Gaya Island – Winner, Nature & Wildlife

WINNER - 2015 Wild Asia Responsible Tourism Awards, Best in Protection of Natural Areas & Wildlife Conservation 

Tucked along the coast of Malohom Bay, Gaya Island Resort offers guests a seamless integration of luxury and the natural world. Offering a set of “PURE Activities” guests can interact with the surrounding rare species of flora and fauna, facilitated by the resort’s resident naturalist. In addition to their environmental programs for guests, Gaya Island Resort has started initiatives to educate local communities on protecting their beautiful home.

Gaya Island Resort believes tourism is a positive platform for wildlife education, as long as it’s conducted in a careful manner as to maintain a positive impact Many of Gaya Islands programs, such as guided nature hikes and snorkelling excursions are only offered to a limited number of participants to keep from overwhelming or damaging the surrounding environment. But that doesn’t mean guests can also get up close and personal with nature. Visitors can experience the resort’s mangrove conservation efforts through the Mangrove Kayak Tour. Along with a guide, guests explore the diverse mangrove ecosystem while learning about the resident flora and fauna.

Activities such as handicraft classes, a traditional dance show, and dining experiences draw inspiration from the diverse tribes found in Borneo and give guests a greater insight into the local culture. At turn-down, guests are given a beaded keychain from the Rungus community, one of the many ethnic groups in the area, along with an informational leaflet.

Not only are educational experiences offered to guests. Through the Gaya Island Resort Marine Centre (GIRMC), Gaya Island facilitates education programs in the area schools to teach students about the local sea turtle populations, coral, and the importance of keeping the ocean clean. In addition to their education initiative, GIRMC works closely with a leading turtle conservationist and is the first turtle rescue centre in Malaysia to  successfully rescue, rehabilitate, and release endangered sea turtles.

For more information about Gaya Island Resort, visit their website: http://www.gayaislandresort.com/

Watch their video here

2013 Inspiring Stories from Destinations

LOGO_Inspiring Stories from Destinations_2012-page-001Congratulations to our 2013 Top 10 WINNERS of our Inspiring Stories from Destinations competition. This is our third year running this competition, and time after time, Wild Asia and our panel of judges (from the Green Circuit and Travel + Leisure Southeast Asia) are inspired and impressed by the level of commitment towards responsible tourism taking place in our region.

On Thursday 24th October 2013, we were delighted to host our Top 3 winners at ITB Asia as part of our responsible tourism series. And here, we would love to congratulate our Top 10 winners for their achievements in making the tourism industry a sector that strives to make positive social impact.

Each year, our judges look for stories that are unique, inspiring, able to encourage others to ‘copy’, and have a good reach in their impact. Ladies and gentlemen, get ready to be wowed!

Top 3 Winners

(in alphabetical order)

Top 10 Winners

(in alphabetical order)

Papua Expeditions, Indonesia – Most Inspiring Tour Operator

finalist[dropcap]T[/dropcap]his post congratulates Papua Expeditions for being recognized as a 2013 Wild Asia Responsible Tourism Awards Finalist. This award recognizes the tour operator that excels in all of the above categories by taking into consideration all the key principles of responsible tourism (maximum positive impacts to the local community and minimum negative impacts to the environment) and awards innovation for this most inspiring responsible tourism business of the year.

Papua Expeditions offers keened-out, professionally guided birding, general wildlife, hiking and trekking expeditions in New Guinea’s Wild West. Permanently based in West Papua, their ecotourism programme focuses exclusively on the little-known western half of New Guinea under Indonesian administration.

Our favourite things about them!

  • Excellent policy in regards to attracting local people, not sending guests to ceremonies, all round excellent responsible business model.
  • A good example of responsible tourism business in a destination that face various external challenges in terms of business conditions.
  • An inspiring model demonstrating that responsible business ethics and sustainability practices are important no matter what.
  • “Learning while doing” training approach to support local capacity building.
  • 100% local staff.
  • Strong stance against exploitation of children.
  • Focus on growing regional client base as a concrete example of positive and business-focused climate action.
  • Within a remarkable and largely undiscovered destination, provides inspiring management, contributes to community engagement and development, cultural preservation and the protection of natural areas and wildlife conservation.

Inspiring Management

  • Provide information on web, pre-tour guide, and through interaction on tours on sustainable tourism approaches.
  • Internal environmental and social impact assessments.
  • Operates in a corrupt and poor region and maintains policy on clean governance, following ‘legal mass’ to adopt most appropriate solution under conflicting circumstances.
  • Trains staff ‘learning while doing’.
  • Consults tribal leaders about fluid land ownership laws to ensure their accommodation suppliers are compliant.
  • Published article on practice in eco tourism publications to inspire others.
  • 2010 Highly Commended Wild Asia RT Awards.

Community Engagement and Development

  • Provide ‘respectful usage’ fee to local communities for conservation.
  • Prevent ‘pay and go’ attitude and have long term MOU agreement with host communities to make benefits more long lasting.
  • Established Cenderawasih Fund for Community Development, 10% net profit donated. Funds small scale initiatives e.g. health care, social conflict resolution, relief, education.
  • 100% local workforce, 100% local management.
  • Yearly staff review and identify training needs.
  • Purchase local organic fresh produce and adhere to local market fares, to prevent tourist inflation which results in local people out-competed.
  • Support like-minded businesses wherever possible.
  • Encourage guests to buy local services not included in activities e.g. handicrafts.
  • Employ up to 80 different day-workers per month, all of whom are entitled to ancestral land-rights and/or reside at the destinations within portfolio, all receive the same basic training through ‘learning while doing’.
  • Facilitate ‘inter-cultural exchanges’ of motivated day-workers between destinations, it provides networking and possibilities for learning from culturally different Papuans. Proved beneficial toward character- and leadership-building.
  • Carefully selected city hotels with policies against sexual exploitation of children.
  • Do what they can to promote women’s rights and equality but can prove challenging given cultural context.
  • Staff exceed provincial minimum wage.
  • Tours are delivered by indigenous people so able to communicate after each tour feedback; bi-annual meets with land-owners and village elders.

Cultural Preservation

  • Do not engage guests with ceremonies as have strong reservations whether it adds value to local people. Rather they promote experiencing day-to-day life instead.
  • Always respects any prohibitions on visitation imposed by indigenous communities and closely follow their instructions where visitation is permitted.
  • Local language is provided in briefing.

Resource Efficiency

  • Oppose printed materials, online business.
  • Garbage prevention policy, non-recyclable waste is no more than 15g per guest per day.
  • Use of battery power or fire wood (local traditional methods) only in the field.
  • Office – energy efficient lighting and laptops, switch off policy.
  • Water usage is very low so little opportunity to reduce further.
  • Does not use carbon offsetting as remains controversial.

Protection of Natural Areas and Wildlife Conservation

  • Encouraging more Australia guests (now about 70% of guests) rather than European or USA to reduce international travel.
  • Encourages locals against deforestation by bringing tourists to those areas because of those natural resources.
  • Maximise use of public transport or use energy efficient vehicles if hired.
  • 5 year pilot project in Raja Ampat – agreement with customary landowners in a bid to preserve the entire Orobiai River catchment (92 sq km of virtually untouched primary forest, set in visually stunning topography, and globally threatened wildlife).
  • Community Conservation and Ecotourism Agreement (CCEA) seals direct structured payments by Papua Expeditions to customary land-holding groups on Waigeo in return for carefully defined and monitored conservation and education outcomes.
  • Indigenous guides have clear understanding of conservation issues and communicate with guests.
  • Provide birding guidelines to prevent disturbance.
  • Improved access through close consultation and assistance from indigenous communities, improved more than sixty kilometres of trails across the destinations.

Sukau Rainforest Lodge – Most Inspiring Accommodation

finalist[dropcap]T[/dropcap]his post congratulates Sukau Rainforest Lodge for being recognized as a 2013 Wild Asia Responsible Tourism Awards Finalist. This award recognizes the accommodation provider that excels in all of the above categories by taking into consideration all the key principles of responsible tourism (maximum positive impacts to the local community and minimum negative impacts to the environment) and awards innovation for this most inspiring accommodation of the year.

Sukau Rainforest Lodge nestles on the banks of one of Borneo’s most important waterways, the Kinabatangan River, home to many of Borneo’s magnificent wildlife. Sukau Rainforest Lodge offers the rare comfort and luxury in the midst of the Borneo Rainforest whilst retaining an Eco-Lodge ethos, the delicate balance of true sustainability.

Our favourite things about them!

  • Uses external experts to assist/advise on compliance issues.
  • Makes a significant contribution – mostly at own expense – to promoting benefits of sustainable tourism practice and ecotourism in Borneo and wider afield.
  • Consistent efforts to educate tourists and the industry about ecotourism for over a decade through different media and techniques.
  • Commitment to partnership and multi-stakeholder approach (e.g. set up association). Several international awards.
  • Active conservation and environmental practices – supporting KiTA, projects through BEST Society, etc. The BEST Society, of which the Founder is also the chair man has implemented lots of projects, which are reported annually and available to learn about online on the best website. It’s a great achievement to have raised over 1 million RM on community projects.
  • Good wages and welfare to staff. Weekly team meetings addressing staff’s personal development, supporting staff training opportunities – internal and external.
  • Wheelchair accessible.
  • Great interpretation practices to inform and educate guests.
  • Feedback from community leaders.
  • Responsible wildlife viewing practices.

 Inspiring Management

  • Internal environmental and social impact assessments delivered.
  • Guests receive information on sustainable tourism through own personal booklet.
  • Work with compliance team to maintain legal compliance, work with NGOs (e.g. WWF) and specialist to monitor environmental aspects.
  • Weekly staff meetings to share personal development, some staff sent for training, H&S for all staff twice a year.
  • Some rooms and all public areas have wheelchair accessibility.
  • MD is advisor to International Ecotourism Society board and speaks at events on responsible tourism.
  • 1997 British Airways Tourism for Tomorrow Award.
  • World Travel Awards 2010 Winner for Best Asia Green Hotel award.
  •  Voted the top 50 best eco-lodges by National Geographic, 2009.

Community Engagement and Development

  • Provide opportunity for guests to vists local’s house, money goes direct to family, to learn about local culture.
  • Helped form KiTA, local tourism association, and its conservation levy scheme. Raised over RM1million to date through own and sister company, spent on community/conservation projects.
  • Provided 50 water tanks to local community.
  • Organised 3 medical camps, bringing doctor and dentist to local area.
  • School visits site twice a year to learn about conservation.
  • 53% local workforce, 40% of management are local people.
  • Hire local contractors, e.g. boat men or maintenance staff.
  • Provide internship opportunities for local people.
  • Policy to protect female staff, anyone who does not follow is immediately terminated and reported to police.
  • Newly constructed staff quarters, provide very good and better than other local standards of living.
  • Above minimum wage with other opportunities, e.g. share tips or night cruise fees.
  • Meet on ad hoc basis with community leaders and at times when delivering local projects.

Cultural Preservation

  • Do and Don’t provided by leaflet.
  • Design based on local style, reducing impact to trees, constructed by locals with as many local materials as possible.
  • All guests have to wear traditional sarung to dinner to immerse in local culture.
  • Sell regional crafts in the shop.

Resource Efficiency

  • Use of solar for water heating.
  • Avoid dependency on electricity by using e.g. kerosene lamps on walkways.
  • Inform guests about reducing energy and water through info in rooms.
  • Water from rain water harvesting and from river (treated) in dry season.
  • Water saving: toilets and showers.
  • Recently improved waste water management with new septic tanks installed.
  • All waste including recyclable taken offsite.
  • Performed risk assessment (2007) to identify risks from chemicals and have taken actions to prevent.

Protection of Natural Areas and Wildlife Conservation

  • Evening presentations and talks from naturalists to educate guests on conservation.
  • First business in area to get solar, set buildings back from river, electric motor on river cruises, wildlife guidelines and have waste management scheme.
  • Has tree planting programme aimed at carbon offsetting.
  • Guests told to reduce noise after 9pm.
  • 80.8% area left undeveloped. All flora on site are native.
  • Funded river clean up through KiTA, reforestation and rehabilitated hornbills, pangolin, and an owl at the lodge.
  • Boardwalk design allows for elephants to move across. 
T+L 2012‘Most Inspiring Responsible Tourism Accommodation Provider’ Award is sponsored by Travel + Leisure Southeast Asia.

Heritance Kandalama, Sri Lanka – Resource Efficiency

winner[dropcap]T[/dropcap]his post congratulates Heritance Kandalama for being recognized as a 2013 Wild Asia Responsible Tourism Awards Winner. This award recognizes excellence in waste, water and energy management and sustainable architectural design in order to minimize your business’s environmental impact.

Heritance Kandalama is an architectural masterpiece by Geoffrey Bawa, built overlooking the eighth wonder of the world – the rock fortress of Sigiriya. The hotel sits at the heart of the cultural triangle of Sri Lanka, close to five UNESCO World Heritage Sites.

Our favourite things about them!

  • A well known contributor to sustainable tourism practices across Asia Pacific.
  • First-mover advantage in sustainable tourism certification in the region.
  • Excellent Resource efficiency policy, clear targets and action plans.

 Inspiring Management

  • Winner of National Productivity Awards Sri Lanka for Service sector.
  • Gold Medal for Cleaner Production, National Cleaner Production Awards.
  • 2012 Finalist Wild Asia Responsible Tourism Awards ‘Most Inspiring Operator’.
  • ISO140001, ISO50001 management systems.

Resource Efficiency

  • ISO140001, ISO50001 management systems for energy and water conservation.
  • Practice 7R’s: Reject, Reduce, Reuse, Reclaim, Repair, Replace and Recycle for sourcing and disposing (waste is monitored)
  • 13% renewable energy
  • Engage guests with environmentally friendly activities
  • GRI Reporting, National Green Reporting System of Sri Lanka (NGRs) for water withdrawl and consumption
  • Purchasing policy in place to promote local products
  • Deliver presentations to special interest groups on the environment
  • Three sewage treatment plants which process 100% of water, sludge is used as compost on their 50 acre land or sold to guests.
  • Organic waste is sent to local piggery farm for food.

Protection of Natural Areas and Wildlife Conservation

  • Use environmentally friendly products and all chemicals used are certified as biodegradable by the Central Environment Authority of Sri Lanka.
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Frangipani Langkawi Resport, Malaysia – Resource Efficiency

finalist[dropcap]T[/dropcap]his post congratulates Frangipani Langkawi Resort and Spa for being recognized as a 2013 Wild Asia Responsible Tourism Awards Finalist. This award recognizes excellence in waste, water and energy management and sustainable architectural design in order to minimize your business’s environmental impact.

This secluded and eco-friendly resort is situated on a 400-metre stretch of soft golden sand along Pantai Tengah, southwest of Langkawi. All 117 rooms, villas and suites are spacious, tastefully decorated to provide a calm feeling and relaxed atmosphere. Frangipani Langkawi Resort & Spa is the first resort in Langkawi to implement Green practices to preserve the environment.

Our favourite things about them!

  • Good practices to reduce and recycle waste. Onsite recycling centre.
  • 60% renewable energy and good practices to monitor energy usage, actively working to reduce consumption of electricity.
  • Good water saving measures.
  • In-house environmental education department.
  • Eco-walks to engage guests in environmental issues; exceptional and very commendable effort.
  • The awards they have received are recent and specifically for green hotels / environment.
  • Long track record in sustainable tourism practices in Malaysia.
  • ‘Walks the talk’ when it comes to responsible and sustainable tourism approaches.

Inspiring Management

  • PATA Grand Awards 2012 Environmental Education
  • ASEAN Green Hotel Awards 2011
  • 2010 Winner ASEANTA Best Conservation Effort
  • Virgin RT Awards Large Accommodation Highly Recommended
  • Claims to be the only hotel in Malaysia that has Environment & Education Department that monitors the progress of resource efficiency and trains staff and the public.

Resource Efficiency

  • Recyclable items sold to the recycle contractor (paper, aluminium cans, tins plastic bottles).
  • Organic waste is processed into compost and is measured. Fish and chicken intestines are buried as fertilizers near fruit trees. Fruit peels are processed as enzyme which is cleaning agent.
  • Items that can be recycled in house are used for e.g wine bottles are used as feature wall, lamp and vases. Engage guests with recycling agenda by showing staff do glass painting.
  • 60% renewable energy.
  • Monitor and report all energy use.
  • Inform guests about reducing energy through info in rooms and lobby, and eco-walks.
  • 99 politanks (4,000 litres) for rainwater harvesting; 77 water container for air-conditioner water harvesting to water plants and clean public area.
  • Every month comparisons are made on water consumption, made known to staff to get their support on water conservation.
  • Target: 10 % decrease in water consumption for year 2103 is relayed to all staff for their contribution to achieve.

Protection of Natural Areas and Wildlife Conservation

  • Each department has own Green practices including the Purchasing in Accounts and Maintenance with the Environment Department monitoring all departments adhere to the rules and regulations pertaining to Green Practices.
  • Pesticide, insecticide and fungicide are processed in house using neem leaves.
  • Salt water pool use rock salt which uses less chlorine.
  • Grow morning glory to prevent beach erosion.

Sampran Riverside, Thailand – Cultural Preservation

finalist[dropcap]T[/dropcap]his post congratulates Sampran Riverside for being recognized as a 2013 Wild Asia Responsible Tourism Awards Finalist. This award recognizes engagement and efforts by tourism businesses in preserving, enhancing and promoting local cultures and heritage.

Sampran Riverside (formerly known as Rose Garden Riverside) is a family-run property close to Bangkok, where visitors can experience authentic Thai way of life and learn about local wisdom. For decades it has been considered one of Bangkok’s favourite attractions because of the obvious dedication to preserving Thailand’s natural and cultural heritage by engaging with the local community.

Our favourite things about them!

  • Supports cultural preservation through preservation of buildings and also preserving Thai culture, provides high employment.
  • Good resource management practices.
  • Good story about protecting trees and sites of cultural and spiritual significance.
  • Use of local building materials.
  • Good practices to educate visitors.
  • Various ways to incorporate local art and culture into visitor activities, and specific events/activities highlighting local heritage.
  • Successfully implementing “edutainment”.
  • It’s a very managed business for a ‘Thai village’, but beautifully and sensitively presented, and the emphasis on organic farming, local crafts, providing training for local people and students, etc protects Sampran from feeling staged.
  • The community market and organic agriculture development centre is a clear positive development.
  • Provides a unique Thai cultural experience with a focus on cultural and architectural preservation.  Has a long history of serving the tourism industry and providing local employment opportunities through the preservation and presentation of Thai culture.

Community Engagement and Development

  • Arts and crafts workshops support 50 local jobs in traditional e.g. silk processing, bamboo dancing etc. Initiated through local staff’s traditions that may be lost.
  • Initiated workshops as a programme to promote awareness of Thai culture through participation.
  • Sell locally made organic herbal products to support local economy.

Cultural Preservation

  • In 1967 the management saved old teakwood houses from local farmers in the area who where shifting into modern housing, and reconstructed (same materials) them around the central lake as accommodation for guests.
  • Preserved 7 Thai houses to provide a unique cultural experience for visitors.
  • Cared for trees around the property are 50 to 100 years old during the growth of business, including a spiritual bulletwood tree and a banyan tree that is used for traditional Thai wedding ceremonies.
  • The Thai Village House and market pavilions (host weekly farmers market with local traders, including artisans) is constructed from local natural materials incorporating traditional design.
  • Welcome briefings inform guests of local customs and traditions. Including briefing on how to dress for ceremonies in presence of monks.
  • Provide guided tours and engage in Organic Farming, Thai art and craft workshops, informing of cultural significance.
  • Daily cultural show with literature explaining cultural aspects, includes Elephant Demonstration to educate guests on livelihoods of elephants in Thailand.
  • Guests can participate in traditional alms giving ceremonies and learn more. Thai weddings take place, guests explained about customs.
  • Traditional Thai cuisine, ingredients sourced from own organic farm or other local farmers. Promote seasonal produce.
  • Thai culture throughout business, e.g. garlands at theme events, pottery making workshops.
  • River cruise to temples etc, restored traditional barge.

Resource Efficiency

  • Minimise waste from food produce, e.g. serve food in coconut shelves, use leaves for decorations, rice seedlings as table centre pieces.

Tourism & Conservation in Malaysia

Seeing a turtle, a tiger or any other animal in its wild natural habitat is a breathtaking experience not only for a nature lover, but anyone easily enthralled by pure beauty. Unfortunately opportunities to do so worldwide are getting smaller and smaller as both turtles and tigers are under the threat of extinction in many locations, including Malaysia.

Fortunately for us and the wildlife there is a lot that can be done to preserve both of these beautiful animals on Malaysian land. A variety of organisations aware of the preservation issues have put a lot of effort to support the environment and made it possible for others, including tourists, to get in involved. Anyone, regardless of their skills, can get involved in a number of conservation projects across the country.

Joining a programme like these enables you to not only learn about the wildlife of Malaysia but you also get a chance to help preserve them, this is Ecotourism at its best. - Daniel Quilter, Ecoteer founder

Hiking

Photo taken from http://ecoteerresponsibletravel.com

One of few organisations who realised the need for action is Ecoteer Responsible Travel having established a variety of conservation projects in partnership with credible NGOs such as MYCAT and local stakeholders in order to help preserve the best of Malaysian wildlife. Now tourists can be part of several conservation projects in Malaysia while on holiday.

Tiger conservation at Merapoh, on the borders of Taman Negara, is one of such important programmes run by Ecoteer. The aim of the project is to maintain the wildlife corridor between Taman Negara and main mountain range used by tigers to pass through. The corridor is there to allow migration of wildlife while avoiding isolation and preserving the continuity of number of species, including (apart from tigers) elephants, rhinos, sun bears and leopards. Protecting and improving the corridor is the daily duty of many volunteers who decided to participate to make a difference. Find out more about the Tiger Trail.

The Merapoh programme is something special, in a 2 day expedition the Ecoteer Team managed to find tracks of Sun Bear, Elephant and 2 leopards, plus we deactivated 2 snares and whilst collecting camera traps we captured photos of Sun Bear, Tapir, Golden Cat and a Tiger.  The animals are out there and so too are the poachers, join this programme and do the best thing you can do for Tiger conservation and remove a snare!

Alongside rainforest, Malaysian marine wildlife is another focal point of conservation projects based on the coast. Country’s famous green sea turtles are being monitored in Perthentian Islands by volunteers who have a unique chance to experience underwater wildlife protection whilst learning about the process and educating others, including tourists in the location.

The Perhentian islands are paradise, however many issues still exist like waste disposal and poaching of turtles eggs.  By Joining this programme you are helping to protect one out of 4 key nesting sites in the Perhentians.

Volunteering on conservation projects does not only benefit the wildlife, but also people involved. Programmes like the one in Taman Negara, are a great opportunity to discover the richness and learn about the complexity of rainforest ecosystem as well as difficulties involved in protection of such a vast natural area. Jungle trekking or diving with turtles are firsthand experiences not to be missed by nature lovers and all those concerned about environmental protection. After all it is the wildlife and people who make these places special. Travel & make a difference – support tiger and turtle conservation in Malaysia.